Each piece of jewelry is carefully made by hand. While some pieces are in stock (listed as in stock on the product page) and ready to ship out immediately (1-2 business days), most are made once ordered. Please allow 2-4 weeks to fulfill your order if the piece is listed as out of stock on the product page. Please feel free to reach out before ordering if you have a deadline, and I will do my best to accommodate.
I am continually designing and creating new pieces! They will be announced first on my mailing list - so be sure to follow along for updates!
How will my order ship?
Once your order is complete, it will be shipped out 1-2 business days. Orders over $100 receive free priority shipping. US Customers can also select other shipping methods at checkout for an additional fee. All orders are shipped from my Connecticut studio.
I do my best to accommodate if you have a special time constraint. Please contact me directly via e-mail at kelli@kellijewelry.com or the chat button on the website!
You will receive a confirmation email when you place your order and when your item is shipped.
Do I accept returns?
I want you to love your jewelry item. If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it in its original packaging and in an unworn and new condition. Please contact me before sending back the jewelry so I can set up a return for you. Once I receive your return, I can exchange it, issue a store credit, or refund you.
**Made to order/out of stock and custom orders are non-returnable.
Feel free to also contact me with any questions at kelli@kellijewelry.com or the chat button on the website. I would be happy to send you more info, images, or videos if needed to help you make your purchase.
What do I do if my jewelry needs repair?
Care instructions will be included with your purchase to keep your piece looking new and lasting a long time.
I stand by the quality of my jewelry and will repair jewelry damge due to my defects. For well-loved jewelry that has had a mishap or needs refinishing or repair, please contact me, and I can give you an estimate and instructions to get the jewelry to me for repair. Contact me at my email kelli@kellijewelry.com or contact me via message at 203-314-8650.
What forms of payment do I accept?
I gladly accept Visa, Mastercard, American Express, Discover, and Paypal. You can also split your purchase into four interest-free payements using ShopPay or a number other payment methods listed on my site.
What is my privacy policy?
I do not sell nor share any personal data collected with any outside agency or organization other than as necessary to complete your business transactions (such as credit card processing or shipping address).
If you opt into emails I may at times send you information about sales or new collections. You may opt out of such contact by clicking the "unsubscribe" link at the bottom of the email.
Any account information such as email address, name, and address is collected to make your shopping and ordering experience faster and more convenient. Such information can be removed from my system by request.